Form Validation Errors
How to fix common errors when filling out the booking form.
Common Error Messages
Here's how to fix the most common validation errors:
"First Name is required" / "Last Name is required"
Problem: You didn't enter a name, or it contains invalid characters.
Solution:
- Enter the patient's legal first and last name
- Use letters only (no numbers or special characters)
- Don't leave the field blank
"Email is not valid"
Problem: The email address format is incorrect.
Solution:
- Make sure the email includes an @ symbol
- Format should be: [email protected]
- Check for typos or extra spaces
Examples:
- ✅ Correct: [email protected]
- ❌ Wrong: jane.doe.gmail.com
- ❌ Wrong: jane.doe@gmail
"Phone number is not valid"
Problem: The phone number isn't in the correct format.
Solution:
- Enter exactly 10 digits
- Use Canadian format (area code + number)
- Don't include dashes, spaces, or country code
Examples:
- ✅ Correct: 4165551234
- ❌ Wrong: 416-555-1234
- ❌ Wrong: 1-416-555-1234
- ❌ Wrong: (416) 555-1234
"Date of birth is required" / "Invalid date"
Problem: The date of birth isn't filled in correctly.
Solution:
- Select Month, Day, and Year using the dropdown menus
- Make sure the date is in the past (not a future date)
- Check that the date is valid (e.g., February 30 doesn't exist)
"Gender is required"
Problem: No gender selection was made.
Solution:
- Select one of the available options: Male, Female, Non-binary, or Other
"Please accept the privacy policy"
Problem: You haven't checked the privacy consent checkbox.
Solution:
- Scroll down to find the consent checkbox
- Check the box to accept the Privacy Notice and Consent
- This is required to complete your booking
General Tips
- Check all fields - Look for red asterisks (*) marking required fields
- Scroll down - Make sure you haven't missed any fields below the visible area
- Clear and re-enter - If a field keeps showing an error, clear it and try again
Need Help?
Click the chat icon in the bottom-right corner for support.
