What to do if you haven't received your confirmation email.
Check These First
Before troubleshooting, make sure:
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✅ You completed the booking (saw the confirmation screen)
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✅ You saved your confirmation code from the screen
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✅ A few minutes have passed since booking
Step 1: Check Your Spam Folder
Confirmation emails sometimes get filtered as spam.
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Open your email spam or junk folder
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Search for "Walmart Pharmacy" or "Confirmation"
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If found, mark it as "Not Spam" for future emails
Step 2: Search Your Email
Use your email's search function:
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Search for: "Walmart Pharmacy Confirmation"
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Search for: "Appointment Confirmation"
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Search for your confirmation code if you have it
Step 3: Wait a Few Minutes
Email delivery can sometimes be delayed.
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Wait 5-10 minutes
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Check again, including your spam folder
Step 4: Verify Your Email Address
Think back to what email you entered during booking:
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Was it spelled correctly?
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Did you use the right email address?
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Is it an active email account?
Step 5: Check SMS
If you provided a phone number, you also received an SMS confirmation.
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Check your text messages
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The SMS contains your confirmation code and details
If You Have Your Confirmation Code
If you saved the confirmation code from the screen:
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You can manage your appointment at:
https://walmarthealth.phoxbook.ca/manage/YOUR-CODE -
Your booking is confirmed even without the email
If You Don't Have Your Confirmation Code
If you didn't save the code and can't find the email:
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Contact the pharmacy - Call the pharmacy you booked with
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Provide your name and date of birth
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They can look up your appointment
Prevent This in the Future
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Save the confirmation code immediately when shown
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Take a screenshot of the confirmation screen
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Add to calendar using the "Add to Calendar" button
Need Help?
Click the chat icon in the bottom-right corner for support.