What to do if you haven't received your confirmation email.
Check These First
Before troubleshooting, make sure:
- ✅ You completed the booking (saw the confirmation screen)
- ✅ You saved your confirmation code from the screen
- ✅ A few minutes have passed since booking
Step 1: Check Your Spam Folder
Confirmation emails sometimes get filtered as spam.
- Open your email spam or junk folder
- Search for "Walmart Pharmacy" or "Confirmation"
- If found, mark it as "Not Spam" for future emails
Step 2: Search Your Email
Use your email's search function:
- Search for: "Walmart Pharmacy Confirmation"
- Search for: "Appointment Confirmation"
- Search for your confirmation code if you have it
Step 3: Wait a Few Minutes
Email delivery can sometimes be delayed.
- Wait 5-10 minutes
- Check again, including your spam folder
Step 4: Verify Your Email Address
Think back to what email you entered during booking:
- Was it spelled correctly?
- Did you use the right email address?
- Is it an active email account?
Step 5: Check SMS
If you provided a phone number, you also received an SMS confirmation.
- Check your text messages
- The SMS contains your confirmation code and details
If You Have Your Confirmation Code
If you saved the confirmation code from the screen:
- You can manage your appointment at:
https://walmarthealth.phoxbook.ca/manage/YOUR-CODE - Your booking is confirmed even without the email
If You Don't Have Your Confirmation Code
If you didn't save the code and can't find the email:
- Contact the pharmacy - Call the pharmacy you booked with
- Provide your name and date of birth
- They can look up your appointment
Prevent This in the Future
- Save the confirmation code immediately when shown
- Take a screenshot of the confirmation screen
- Add to calendar using the "Add to Calendar" button
Need Help?
Click the chat icon in the bottom-right corner for support.