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Page Won't Load

Last updated on Feb 01, 2026

Troubleshooting steps when the booking portal isn't loading properly.

Quick Fixes

Try these steps first:

1. Refresh the Page

  • Press F5 on your keyboard, or

  • Click the refresh button in your browser

2. Clear Your Browser Cache

Chrome:

  1. Click the three-dot menu → Settings

  2. Privacy and security → Clear browsing data

  3. Select "Cached images and files"

  4. Click "Clear data"

Firefox:

  1. Click the menu → Settings

  2. Privacy & Security → Cookies and Site Data

  3. Click "Clear Data"

Safari:

  1. Safari menu → Preferences

  2. Privacy → Manage Website Data

  3. Remove cached data

Edge:

  1. Click the three-dot menu → Settings

  2. Privacy, search, and services → Clear browsing data

  3. Select "Cached images and files"

3. Try a Different Browser

If the page won't load in your current browser, try:

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Microsoft Edge

4. Disable Browser Extensions

Ad blockers and other extensions can interfere with the booking portal:

  1. Open your browser's extensions/add-ons page

  2. Temporarily disable extensions

  3. Try loading the booking portal again

5. Check Your Internet Connection

Make sure you're connected to the internet:

  • Try loading other websites

  • If on WiFi, try moving closer to your router

  • Try a different network if available

6. Try a Different Device

If nothing else works:

  • Try your smartphone or tablet

  • Use a friend or family member's computer

  • Visit a library or other public computer

Still Not Working?

Click the chat icon in the bottom-right corner for support, or try again later.