How to fix common errors when filling out the booking form.
Common Error Messages
Here's how to fix the most common validation errors:
"First Name is required" / "Last Name is required"
Problem: You didn't enter a name, or it contains invalid characters.
Solution:
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Enter the patient's legal first and last name
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Use letters only (no numbers or special characters)
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Don't leave the field blank
"Email is not valid"
Problem: The email address format is incorrect.
Solution:
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Make sure the email includes an @ symbol
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Format should be: [email protected]
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Check for typos or extra spaces
Examples:
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✅ Correct: [email protected]
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❌ Wrong: jane.doe.gmail.com
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❌ Wrong: jane.doe@gmail
"Phone number is not valid"
Problem: The phone number isn't in the correct format.
Solution:
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Enter exactly 10 digits
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Use Canadian format (area code + number)
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Don't include dashes, spaces, or country code
Examples:
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✅ Correct: 4165551234
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❌ Wrong: 416-555-1234
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❌ Wrong: 1-416-555-1234
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❌ Wrong: (416) 555-1234
"Date of birth is required" / "Invalid date"
Problem: The date of birth isn't filled in correctly.
Solution:
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Select Month, Day, and Year using the dropdown menus
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Make sure the date is in the past (not a future date)
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Check that the date is valid (e.g., February 30 doesn't exist)
"Gender is required"
Problem: No gender selection was made.
Solution:
- Select one of the available options: Male, Female, Non-binary, or Other
"Please accept the privacy policy"
Problem: You haven't checked the privacy consent checkbox.
Solution:
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Scroll down to find the consent checkbox
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Check the box to accept the Privacy Notice and Consent
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This is required to complete your booking
General Tips
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Check all fields - Look for red asterisks (*) marking required fields
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Scroll down - Make sure you haven't missed any fields below the visible area
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Clear and re-enter - If a field keeps showing an error, clear it and try again
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