Troubleshooting steps when the "Use My Current Location" button isn't working.
The Problem
When you click "Use My Current Location" and nothing happens, or you get an error, the issue is usually with browser permissions or device settings.
Solution 1: Allow Browser Permission
When you click the location button, your browser should ask for permission.
If you don't see a prompt:
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Check if there's a popup blocker preventing the prompt
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Look for a location icon in the browser address bar
If you previously clicked "Block":
- You'll need to change the site's permissions (see below)
Solution 2: Update Site Permissions
Chrome:
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Click the lock icon in the address bar
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Click "Site settings"
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Find "Location" and change to "Allow"
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Refresh the page
Firefox:
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Click the lock icon in the address bar
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Click "Connection secure" → "More information"
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Go to Permissions tab
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Find "Access Your Location" and select "Allow"
Safari:
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Safari menu → Preferences
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Websites → Location
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Find the booking site and select "Allow"
Edge:
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Click the lock icon in the address bar
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Click "Permissions for this site"
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Change Location to "Allow"
Solution 3: Enable Device Location
Windows:
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Settings → Privacy → Location
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Turn on "Location services"
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Make sure your browser is allowed to access location
Mac:
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System Preferences → Security & Privacy → Privacy
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Select "Location Services"
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Check the box for your browser
iPhone/iPad:
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Settings → Privacy → Location Services
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Turn on Location Services
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Find your browser and select "While Using"
Android:
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Settings → Location
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Turn on Location
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App permissions → Your browser → Allow
Alternative: Search Manually
If location services aren't working, you can always:
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Type your city name in the search box
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Or enter your postal code
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Click Search
This works just as well and doesn't require location permissions.
Need Help?
Click the chat icon in the bottom-right corner for support.