Booking from the Waitlist
Booking from the Waitlist
Learn how to complete your booking when a waitlist slot becomes available.
When a Slot Opens
When you receive a notification that a slot is available:
1. Check your email or SMS for the notification
2. Review the available date, time, and location
3. Click the booking link in the message
Step 1: Click the Booking Link
The link in your notification looks like:
https://walmarthealth.phoxbook.ca/waitlist/book/[TOKEN]
Click this link to proceed with booking.
Note: This link expires in 2 hours and can only be used once.
Step 2: Confirm the Slot
After clicking the link, you'll see:
- The available date and time
- The pharmacy location
- The service you requested
If this time works for you, click "Confirm" to proceed.
Step 3: Enter Patient Information
Fill in the required patient details:
- First Name and Last Name
- Date of Birth
- Gender
- Email Address
- Phone Number (optional)
Step 4: Review and Confirm
1. Review all your appointment details
2. Check the privacy consent box
3. Click "Confirm Appointment"
After Booking
Once confirmed, you'll receive:
- ✅ A confirmation number on screen
- 📧 A confirmation email
- 📱 An SMS confirmation (if phone provided)
You are now removed from the waitlist for that pharmacy.
If the Link Doesn't Work
If the booking link isn't working:
- Check the time - The link expires after 2 hours
- Already used - Each link can only be used once
- Slot taken - Someone else may have booked it first
If the slot is gone, you'll remain on the waitlist for future openings.
Need Help?
Click the chat icon in the bottom-right corner for support.
