Booking from the Waitlist

Learn how to complete your booking when a waitlist slot becomes available.

When a Slot Opens

When you receive a notification that a slot is available:

1. Check your email or SMS for the notification
2. Review the available date, time, and location
3. Click the booking link in the message

Step 1: Click the Booking Link

The link in your notification looks like:

https://walmarthealth.phoxbook.ca/waitlist/book/[TOKEN]

Click this link to proceed with booking.

Note: This link expires in 2 hours and can only be used once.

Step 2: Confirm the Slot

After clicking the link, you'll see:

• The available date and time
• The pharmacy location
• The service you requested

If this time works for you, click "Confirm" to proceed.

Step 3: Enter Patient Information

Fill in the required patient details:

• First Name and Last Name
• Date of Birth
• Gender
• Email Address
• Phone Number (optional)

Step 4: Review and Confirm

1. Review all your appointment details
2. Check the privacy consent box
3. Click "Confirm Appointment"

After Booking

Once confirmed, you'll receive:

• ✅ A confirmation number on screen
• 📧 A confirmation email
• 📱 An SMS confirmation (if phone provided)

You are now removed from the waitlist for that pharmacy.

If the Link Doesn't Work

If the booking link isn't working:

• Check the time - The link expires after 2 hours
• Already used - Each link can only be used once
• Slot taken - Someone else may have booked it first

If the slot is gone, you'll remain on the waitlist for future openings.

Need Help?

Click the chat icon in the bottom-right corner for support.