Home Managing Your Appointment

Managing Your Appointment

How to view, change, or cancel your existing appointment.

By PhoxBook Customer Support

• 4 articles

Finding Your Confirmation Code

Finding Your Confirmation Code Learn where to find your appointment confirmation code. What is a Confirmation Code? Your confirmation code is a 6-character code (e.g., GVHQNW) that identifies your appointment. You'll need this code to: - View your appointment details - Reschedule your appointment - Cancel your appointment Where to Find Your Code Your confirmation code can be found in several places: 1. Confirmation Screen Immediately after booking, your confirmation code is displayed prominently on the confirmation screen. Tip: Save this code right away - take a screenshot or write it down! 2. Confirmation Email A confirmation email is sent to the email address you provided during booking. Subject line: "Your Walmart Pharmacy Appointment Confirmation - [CODE]" The email contains your full confirmation code and appointment details. 3. SMS Confirmation If you provided a phone number during booking, you'll receive a text message with your confirmation code. Lost Your Confirmation Code? If you can't find your confirmation code: 1. Check your email inbox - Search for "Walmart Pharmacy Confirmation" 2. Check your spam folder - The email may have been filtered 3. Check your text messages - Look for SMS from Walmart Pharmacy 4. Contact the pharmacy - Call your selected pharmacy for assistance Keep Your Code Safe We recommend: - Taking a screenshot of your confirmation screen - Saving the confirmation email - Adding the appointment to your calendar (includes the code) Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 01, 2026

Rescheduling an Appointment

Rescheduling an Appointment Learn how to change the date or time of your appointment. How to Reschedule Follow these steps to reschedule your appointment: Step 1: Access Your Appointment Go to the manage appointment page: https://walmarthealth.phoxbook.ca/manage/YOUR-CODE Replace YOUR-CODE with your 6-character confirmation code. Example: https://walmarthealth.phoxbook.ca/manage/GVHQNW Step 2: Click Reschedule On the appointment details page: 1. Review your current appointment details 2. Click the "Reschedule" button Step 3: Select a New Date 1. Use the calendar to browse available dates 2. Navigate between months using the arrows 3. Click on a new date to see available times Step 4: Choose a New Time 1. View the available time slots for your selected date 2. Click on an available time slot to select it Step 5: Confirm the Change 1. Review your new appointment date and time 2. Click "Confirm" to complete the reschedule After Rescheduling You will receive: - ✅ A confirmation email with your new appointment details - ✅ An SMS confirmation (if phone number was provided) - 🗑️ Your old appointment time will be cancelled automatically Note: Your confirmation code stays the same after rescheduling. Rescheduling Tips - Book soon - Popular times fill up quickly - Check availability - Not all times may be available - Same pharmacy - Rescheduling keeps the same location Need a different pharmacy? Cancel your appointment and book a new one. Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 01, 2026

Cancelling an Appointment

Cancelling an Appointment Learn how to cancel your upcoming appointment. How to Cancel Follow these steps to cancel your appointment: Step 1: Access Your Appointment Go to the manage appointment page: https://walmarthealth.phoxbook.ca/manage/YOUR-CODE Replace YOUR-CODE with your 6-character confirmation code. Example: https://walmarthealth.phoxbook.ca/manage/GVHQNW Step 2: Click Cancel On the appointment details page: 1. Review your current appointment details 2. Click the "Cancel Appointment" button Step 3: Confirm Cancellation 1. You'll be asked to confirm the cancellation 2. Click "Yes, Cancel" to proceed 3. Your appointment will be cancelled immediately After Cancelling You will receive: - ✅ A cancellation confirmation email - ✅ An SMS confirmation (if phone number was provided) The cancelled time slot will become available for other patients. Cancellation Policy - No fees - Cancellation is always free - Cancel anytime - You can cancel up until your appointment time - No penalties - There's no penalty for cancelling Note: Repeated no-shows (not cancelling and not attending) may affect your ability to book at some pharmacies. Need to Book Again? After cancelling, you can book a new appointment: 1. Visit https://walmarthealth.phoxbook.ca 2. Select your service 3. Choose a new location and time Cancelled by Mistake? If you cancelled by accident: 1. Visit the booking portal 2. Book a new appointment 3. Your previous confirmation code will no longer work Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 01, 2026

What to Expect After Booking

What to Expect After Booking Learn what happens after you confirm your appointment. Immediately After Booking After clicking "Confirm Appointment," you'll see a confirmation screen with: - ✅ Your 6-character confirmation code - 📍 The pharmacy location and address - 📅 Your appointment date and time - 💉 The service(s) you booked - ⚠️ Important reminders Confirmation Email Within minutes, you'll receive an email to the address you provided. The email includes: - Your confirmation code - Appointment details (date, time, location) - A link to manage your appointment - A calendar invite (.ics file) attached Tip: Check your spam folder if you don't see the email. SMS Confirmation If you provided a phone number, you'll also receive a text message with: - Your confirmation code - Appointment date and time - Pharmacy name 24 Hours Before Your Appointment You'll receive a reminder: - Email reminder - Sent 24 hours before - SMS reminder - If you provided a phone number The reminder includes: - Appointment details - What to bring - A link to reschedule or cancel if needed What to Bring to Your Appointment Please bring: - ✅ Provincial health card - ✅ Government-issued ID - ✅ List of current medications (if applicable) - ✅ Insurance card (if using private insurance) For vaccinations, wear a short-sleeved shirt for easy access. Arrive Early Plan to arrive 5-10 minutes before your scheduled appointment time to: - Check in at the pharmacy - Complete any paperwork - Be ready when your time slot begins Managing Your Appointment At any time before your appointment, you can: - View details at /manage/YOUR-CODE - Reschedule to a different time - Cancel if you can't make it Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 01, 2026