Cancelling an Appointment

Learn how to cancel your upcoming appointment.

How to Cancel

Follow these steps to cancel your appointment:

Step 1: Access Your Appointment

Go to the manage appointment page:

https://walmarthealth.phoxbook.ca/manage/YOUR-CODE

Replace YOUR-CODE with your 6-character confirmation code.

Example: https://walmarthealth.phoxbook.ca/manage/GVHQNW

Step 2: Click Cancel

On the appointment details page:

1. Review your current appointment details
2. Click the "Cancel Appointment" button

Step 3: Confirm Cancellation

1. You'll be asked to confirm the cancellation
2. Click "Yes, Cancel" to proceed
3. Your appointment will be cancelled immediately

After Cancelling

You will receive:

• ✅ A cancellation confirmation email
• ✅ An SMS confirmation (if phone number was provided)

The cancelled time slot will become available for other patients.

Cancellation Policy

• No fees - Cancellation is always free
• Cancel anytime - You can cancel up until your appointment time
• No penalties - There's no penalty for cancelling

Note: Repeated no-shows (not cancelling and not attending) may affect your ability to book at some pharmacies.

Need to Book Again?

After cancelling, you can book a new appointment:

1. Visit https://walmarthealth.phoxbook.ca
2. Select your service
3. Choose a new location and time

Cancelled by Mistake?

If you cancelled by accident:

1. Visit the booking portal
2. Book a new appointment
3. Your previous confirmation code will no longer work

Need Help?

Click the chat icon in the bottom-right corner for support.