Account & Privacy

Do I Need an Account?

Learn about account requirements for the booking portal. No Account Required! Good news - you don't need to create an account to book an appointment. The Walmart Pharmacy booking portal operates on a guest booking system. Simply provide your information when you book, and you're all set. How Guest Booking Works 1. Visit the booking portal 2. Select your service and pharmacy 3. Enter your information during booking 4. Receive a confirmation code 5. Use the confirmation code to manage your appointment Benefits of Guest Booking - ✅ No passwords to remember - ✅ Quick and simple - just enter your info and book - ✅ No registration process - ✅ Book immediately Managing Your Appointment Without an Account Your confirmation code acts as your "key" to your appointment: - Use it to view, reschedule, or cancel - Access your appointment at /manage/YOUR-CODE - Keep it saved in your email or take a screenshot What Information Do I Need to Provide? When booking, you'll enter: - Patient name (first and last) - Date of birth - Gender - Email address (for confirmation) - Phone number (optional, for SMS reminders) Will My Information Be Saved? Your booking information is saved by the pharmacy for: - Managing your appointment - Sending confirmations and reminders - Medical record-keeping (as required by law) You'll need to enter your information each time you book a new appointment. Need Help? Click the chat icon in the bottom-right corner for support.

Is My Information Secure?

Learn about how your information is protected. Yes, Your Information is Secure We take the security of your personal and health information seriously. How We Protect Your Data Encryption in Transit - All data is transmitted using HTTPS encryption - Your information is encrypted when sent between your browser and our servers - This is the same security used by banks and healthcare organizations Secure Storage - Your information is stored on secure servers - Access is restricted to authorized personnel only - Regular security audits are performed Privacy Compliance The booking portal complies with Canadian privacy laws: - PHIPA (Personal Health Information Protection Act) - Ontario - PIPEDA (Personal Information Protection and Electronic Documents Act) - Federal - Other provincial privacy legislation as applicable What Information We Collect When you book, we collect only what's necessary: - Patient details - Name, date of birth, gender - Contact information - Email, phone number - Appointment preferences - Service, location, time We do NOT collect: - ❌ Credit card or payment information (payment handled at pharmacy) - ❌ Social insurance numbers - ❌ Unnecessary personal data How Your Information is Used Your information is used to: 1. Confirm your appointment - Send confirmation and reminders 2. Provide pharmacy services - Complete your appointment 3. Medical records - Required record-keeping by the pharmacy Who Has Access Your information is only accessed by: - The pharmacy where you booked - Authorized healthcare providers at your appointment We do NOT sell or share your information with third parties for marketing. Your Privacy Rights You have the right to: - Access your personal information - Correct inaccurate information - Request deletion of your data (where permitted by law) Contact the pharmacy directly for privacy-related requests. Need Help? Click the chat icon in the bottom-right corner for support, or contact your pharmacy for privacy inquiries.

Unsubscribing from Emails or SMS

Learn how to manage your email preferences and unsubscribe. How to Unsubscribe You can unsubscribe from marketing emails in two ways: Option 1: Click the Unsubscribe Link 1. Open any marketing email from Walmart Pharmacy 2. Scroll to the bottom of the email 3. Click the "Unsubscribe" link 4. Confirm your request Option 2: Visit the Unsubscribe Page 1. Go to: https://walmarthealth.phoxbook.ca/unsubscribe 2. Enter your email address 3. Click "Unsubscribe" 4. You'll receive a confirmation What Happens After Unsubscribing After unsubscribing, you'll stop receiving: - ❌ Marketing emails - ❌ Promotional offers - ❌ Newsletters Emails You'll Still Receive Even after unsubscribing, you'll continue to receive: - ✅ Appointment confirmations - When you book - ✅ Appointment reminders - 24 hours before your appointment - ✅ Cancellation notices - If your appointment is cancelled - ✅ Important health notices - Critical health information Why? These emails are essential for your healthcare and cannot be unsubscribed. They're required for appointment management and patient safety. Re-Subscribing Changed your mind? You can re-subscribe: 1. Contact the pharmacy 2. Or visit the preferences page (if available in your email) SMS Messages To stop receiving SMS messages: - Reply STOP to any SMS we send Note: You'll still receive essential appointment-related texts. Having Trouble? If you're still receiving unwanted emails after unsubscribing: 1. Wait 24-48 hours for the change to take effect 2. Check if the emails are transactional (confirmations/reminders) 3. Contact support if issues persist Need Help? Click the chat icon in the bottom-right corner for support.