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Booking an Appointment

Step-by-step guide to booking your pharmacy appointment online.
PhoxBook Customer Support
By PhoxBook Customer Support
• 7 articles

Selecting a Service

Learn how to choose the right service for your appointment. Step 1: View Available Services When you visit the booking portal at https://walmarthealth.phoxbook.ca, you'll see all available services displayed as cards. Service Selection How to Select a Service 1. Browse the available service cards on the homepage 2. Read the description to find the service you need 3. Click on the service card to select it and continue Available Service Categories Minor Illnesses and Common Conditions - For assessment and treatment of common health concerns Flu Shot - Seasonal influenza vaccination COVID-19 Vaccine - COVID-19 vaccination and boosters Immunizations & Injections - Travel vaccines and other immunizations On Site Testing - Health screening and diagnostic testing Medication Reviews & Chronic Condition Management - Medication consultations and chronic disease management Prescription Services - Prescription renewals and blister pack services For Vaccination Services After selecting a vaccination service (Flu Shot, COVID-19, or Immunizations), you'll be able to: - Select how many people need appointments (up to 6) - Choose the specific vaccine type for each person Vaccine Selection What Happens Next? After selecting your service, you'll proceed to: 1. Choose the number of vaccines/people (for vaccination services) 2. Find a pharmacy location 3. Select your appointment date and time Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 13, 2026

Walmart Pharmacy Patient Portal - User Guide

Complete documentation for booking and managing pharmacy appointments. Table of Contents 1. Getting Started 2. Booking an Appointment 3. Managing Your Appointment 4. Joining a Waitlist 5. Unsubscribing from Communications 6. Troubleshooting Getting Started Accessing the Booking Portal Visit https://walmarthealth.phoxbook.ca to access the booking portal. The system will display available services based on your pharmacy's configuration. Browser Requirements - Modern web browser (Chrome, Firefox, Safari, Edge) - JavaScript enabled - Cookies enabled for session persistence Booking an Appointment Step 1: Select Your Service Category When you first visit the booking portal, you'll see a list of available service categories: - Minor Illnesses and Common Conditions - Assessment and treatment for common health concerns - Flu Shot - Seasonal influenza vaccination - COVID-19 Vaccine - COVID-19 vaccination and boosters - Immunizations & Injections - Vaccines and injectable medications - On Site Testing - Health screening and diagnostic testing - Medication Reviews & Chronic Condition Management - Medication reviews and chronic disease management - Prescription Services - Prescription renewals and blister pack services Action: Click on your desired service card to proceed. Step 2: Select Vaccines & People For vaccination services, you can book for multiple people: 1. Number of People - Use the +/- buttons to add up to 6 people 2. Vaccine Type - Select the specific vaccine for each person: - Flu Shot (Regular) - Flu Shot (65+ High-Dose) - COVID-19 variants as available Action: Make your selections and click "Select Location & Time". Step 3: Find a Pharmacy Location Find a convenient pharmacy location using the search tools: How to Search 1. By City or Postal Code: - Type your city name (e.g., "Toronto") or postal code (e.g., "L4B 4L9") in the search field - Click the Search button to see results 2. By Current Location: - Click "Use My Current Location" button - Allow location access when prompted by your browser - Nearby pharmacies will appear automatically sorted by distance Understanding Search Results After searching, you'll see a list of available pharmacies. Each pharmacy card shows: - Pharmacy Name - Store name and number (e.g., "Walmart Pharmacy – 3000") - Address - Full street address with city and postal code - Distance - How far the pharmacy is from your search location - Next Available - The soonest appointment time available Filtering Results Use the filter buttons to narrow your options: - All - All available pharmacies - Weekday - Pharmacies with weekday appointments - Weekdays After 5PM - Evening appointments for after work - Weekend - Saturday and Sunday availability - Walmart Clinic - Walmart Clinic locations only Selecting a Pharmacy Click on any pharmacy card to: - Expand the card and see available time slots - View the full address and get directions - See the calendar with available dates Action: Click on a pharmacy to select it and view available times. Step 4: Choose Date & Time After selecting a pharmacy: 1. Calendar - Available dates are shown in the calendar 2. Time Slots - 15-minute appointment slots appear for the selected date 3. Availability - Slots shown are confirmed available Tips: - Green/available slots can be selected - Gray/unavailable slots are already booked - Navigate between months using the arrows Action: Select your preferred date and time, then click "Continue to Information". Step 5: Enter Patient Information Provide details for each person being booked: Required Information - First Name - Legal first name - Last Name - Legal last name - Date of Birth - Month, Day, Year format - Gender - Male, Female, Non-binary, Other Contact Information - Email Address - For confirmation and reminders - Phone Number - Canadian format (10 digits) Action: Fill in all required fields and click "Review Appointment". Step 6: Review & Confirm Review all appointment details before confirming: Appointment Summary - Location - Pharmacy name and address - Date & Time - Scheduled appointment slot - Services - Selected vaccines/services - Patient Information - Name, DOB, gender for each person Contact Information - Email and phone number for confirmations Privacy Consent - ☐ Required: Check the box to accept the Privacy Notice and Consent Action: Review details, accept privacy terms, click "Confirm Appointment". Step 7: Confirmation Upon successful booking, you'll see: - ✅ Confirmation Number - Save this 6-character code (e.g., GVHQNW) - 📍 Location Details - Pharmacy address with link to directions - 📅 Date & Time - Your scheduled appointment - 💉 Services - What you've booked - ⚠️ Important Reminders - Preparation instructions Actions Available - Add to Calendar - Download calendar invite (.ics) - Book Another Appointment - Start a new booking - Print - Print confirmation details Managing Your Appointment Accessing Your Appointment Use your confirmation code to manage your appointment: URL Format: https://walmarthealth.phoxbook.ca/manage/[CONFIRMATION-CODE] Example: https://walmarthealth.phoxbook.ca/manage/GVHQNW Available Actions - View Details - See full appointment information - Reschedule - Change date/time (subject to availability) - Cancel - Cancel the appointment Rescheduling 1. Access your appointment using the confirmation code 2. Click "Reschedule" 3. Select a new date and time 4. Confirm the change Cancelling 1. Access your appointment using the confirmation code 2. Click "Cancel Appointment" 3. Confirm cancellation 4. You'll receive a cancellation confirmation email Joining a Waitlist If no appointments are available, you can join a waitlist: How Waitlist Works 1. Complete service and location selection 2. If no slots available, click "Join Waitlist" 3. Enter your contact information 4. You'll be notified when a slot opens Waitlist Notifications When a slot becomes available: - You'll receive an SMS/email with a booking link - Link expires after a limited time - First come, first served for released slots Completing Waitlist Booking 1. Click the link in your notification 2. Confirm the available time slot 3. Complete patient information 4. Confirm your booking Unsubscribing from Communications Managing Preferences To unsubscribe from marketing or promotional communications: 1. Click the unsubscribe link in any email 2. Or visit /unsubscribe 3. Enter your email address 4. Confirm your unsubscribe request What You'll Still Receive Even after unsubscribing from marketing, you'll continue to receive: - Appointment confirmations - Appointment reminders - Important health notices These transactional messages are required for your care. Troubleshooting Common Issues - No available appointments - Try different dates, times, or nearby pharmacies - Page won't load - Clear browser cache, try different browser - Form validation errors - Ensure all required fields are filled correctly - Can't find confirmation - Check spam folder, contact pharmacy Getting Help - Click the chat bubble in the bottom-right corner for live support - Contact your pharmacy directly for appointment-specific questions - Check your spam folder for missing emails Technical Requirements - Stable internet connection - Pop-up blocker disabled (for some features) - Location services enabled (for "Use My Location") Contact & Support For technical issues: Use the in-app chat support For appointment questions: Contact your selected pharmacy directly Last Updated: February 2026

Last updated on Feb 01, 2026

Patient Booking Visual Walkthrough

A visual step-by-step guide to booking a pharmacy appointment. Overview This guide shows the complete booking journey with screenshots from each step. Estimated Time: 3-5 minutes Step 1: Service Selection What You'll See Description The homepage displays all available service categories as clickable cards. Each card shows: - Service icon - Visual indicator of the service type - Service name - Clear title for the category - Description - Brief explanation of what's included - Arrow - Indicates you can click to proceed Available Services - 🩺 Minor Illnesses - Cough, cold, skin conditions, UTI, etc. - 💉 Flu Shot - Annual flu vaccination - 🦠 COVID-19 Vaccine - COVID-19 vaccination or booster - 💊 Immunizations & Injections - Travel vaccines, other immunizations - 🔬 On Site Testing - Blood pressure, A1C, cholesterol tests - 📋 Medication Reviews - MedsCheck, chronic disease management - 📝 Prescription Services - Renewals, blister packs Action Click on the service card that matches your needs. Step 2: Vaccine & People Selection What You'll See Description After selecting a vaccination service, you'll see options to: 1. Select number of people - Book for 1-6 people in one session 2. Choose specific vaccines - Pick the right option for each person Vaccine Options (Example: Flu Shot) - Flu Shot (Regular) - Standard flu vaccine for most adults - Flu Shot (65y+) - High-dose formulation for seniors Action 1. Adjust the number of people with + / - buttons 2. Check the vaccine(s) for each person 3. Click "Select Location & Time" Step 3: Location Selection Part A: Search for Pharmacy You have two ways to find a pharmacy: - Search by Location - Type city name or postal code, click Search - Use My Current Location - Click the button to auto-detect your location Part B: Choose from Results Search results show pharmacies sorted by distance. Each pharmacy card displays: - Pharmacy name and store number - Full street address - Distance from your search location - Next available appointment time Quick Filters: All | Weekday | After 5PM | Weekend | Walmart Clinic Action Click on a pharmacy card to see available times. Step 4: Date & Time Selection What You'll See Description After selecting a pharmacy, the scheduling panel appears: Calendar Section: - Navigate between months with < and > arrows - Available dates are highlighted - Click a date to see time slots Time Slot Grid: - 15-minute appointment slots - Colored slots are available - Gray slots are unavailable Action 1. Select a date from the calendar 2. Choose a time slot from the grid 3. Click "Continue to Information" Step 5: Patient Information What You'll See Description Enter details for each person in your booking: Patient Details: - First Name - Text (e.g., Jane) - Last Name - Text (e.g., Doe) - Date of Birth - Month / Day / Year (e.g., January / 15 / 1990) - Gender - Selection (e.g., Female) Contact Information: - Email - [email protected] (e.g., [email protected]) - Phone - 10 digits (e.g., 4165551234) Action 1. Fill in all required fields 2. Verify information is correct 3. Click "Review Appointment" Step 6: Review & Confirm What You'll See Description Final summary before booking: Appointment Details: - ✅ Pharmacy location and address - ✅ Date and time - ✅ Services selected - ✅ Patient information summary Contact Details: - Email for confirmation - Phone for reminders Privacy Consent (Required): - ☐ Check box to accept Privacy Notice and Consent Action 1. Review all details carefully 2. Click "Edit" if changes needed 3. Check the privacy consent box 4. Click "Confirm Appointment" Step 7: Confirmation What You'll See Description 🎉 Appointment Confirmed! Your confirmation screen shows: - Confirmation Number - 6-character code (save this!) - Location - Pharmacy address with directions link - Date & Time - Your scheduled appointment - Services - What you've booked - Important Reminders - Preparation instructions Available Actions - Add to Calendar - Download .ics calendar invite - Book Another - Start a new booking - Print - Print confirmation for records What Happens Next 1. 📧 Email Confirmation - Sent immediately 2. 📱 SMS Confirmation - If phone provided 3. ⏰ Reminder - 24 hours before appointment Need to Make Changes? Use your confirmation number to: - Reschedule at /manage/YOUR-CODE - Cancel your appointment - View appointment details Tips for a Smooth Experience ✅ Before You Start: - Have patient information ready - Know your preferred location - Have email/phone available ✅ During Booking: - Double-check dates and times - Verify patient details before confirming - Save your confirmation number ✅ Before Your Appointment: - Bring health card and ID - Arrive 5-10 minutes early Screenshots captured February 2026

Last updated on Feb 01, 2026

Choosing Date and Time

Learn how to select your appointment date and time. The Scheduling Screen After selecting a pharmacy, the scheduling panel appears: Date and Time Selection Step 1: Select a Date Using the Calendar: 1. View the calendar showing available dates 2. Available dates are highlighted and clickable 3. Unavailable dates appear grayed out 4. Use the < and > arrows to navigate between months 5. Click on a date to see available time slots Step 2: Choose a Time Slot Understanding Time Slots: - Appointments are scheduled in 15-minute slots - Colored/green slots are available - Gray slots are already booked or unavailable To select a time: 1. View the time slot grid for your selected date 2. Click on an available time slot to select it 3. The selected slot will be highlighted Step 3: Continue Once you've selected your date and time: 1. Review your selected appointment time 2. Click "Continue to Information" to proceed 3. You'll enter patient information on the next screen Tips for Choosing Your Time - Book early - Popular times fill up quickly - Check different dates - More options may be available on other days - Consider filters - Use "Weekdays After 5PM" or "Weekend" filters when searching for pharmacies if you need specific times No Available Times? If you don't see any available times: 1. Try a different date - Navigate to another day or week 2. Try another pharmacy - Go back and select a different location 3. Join the waitlist - You'll be notified when slots open up Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 13, 2026

Confirming Your Booking

Learn how to review and confirm your appointment. The Review Screen Before your booking is complete, you'll see a summary of all details: Review and Confirm What to Review Appointment Details: - ✅ Pharmacy location and address - ✅ Date and time of appointment - ✅ Service(s) selected Patient Information: - ✅ Name, date of birth, and gender for each person - ✅ Contact email and phone number Making Changes If anything is incorrect: 1. Click the "Edit" button next to the section you want to change 2. Make your corrections 3. Return to the review screen Privacy Consent (Required) Before confirming, you must accept the Privacy Notice: 1. Read the privacy notice (click the link to view full details) 2. Check the checkbox to accept 3. This is required to complete your booking Confirming Your Appointment When everything looks correct: 1. Make sure the privacy consent box is checked 2. Click "Confirm Appointment" 3. Wait for the confirmation screen to appear Important: Don't click the button multiple times - wait for the page to respond. Confirmation Screen After confirming, you'll see: Confirmation What you'll receive: - ✅ Confirmation Number - A 6-character code (save this!) - ✅ Appointment Details - Date, time, and location - ✅ Next Steps - What to bring to your appointment After Booking You will receive: 1. Confirmation Email - Sent immediately to your email 2. SMS Confirmation - If you provided a phone number 3. Reminder - 24 hours before your appointment Available Actions After Booking From the confirmation screen, you can: - Add to Calendar - Download a calendar invite (.ics file) - Book Another Appointment - Start a new booking - Print - Print your confirmation details Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 13, 2026

Entering Patient Information

Learn how to fill in patient details for your appointment. The Patient Information Form After selecting your date and time, you'll need to enter patient details: Patient Information Form Required Information For each patient, you must provide: Personal Details: - First Name - Legal first name - Last Name - Legal last name - Date of Birth - Select Month, Day, and Year - Gender - Male, Female, Non-binary, or Other Contact Information: - Email Address - For confirmation and reminders - Phone Number - 10 digits, Canadian format (optional but recommended) Booking for Multiple People If you're booking for more than one person: 1. Each person's information will appear as a separate section 2. Fill in the details for each person 3. The contact information (email/phone) is usually shared Tips for Filling the Form Name: - Use legal names as they appear on ID - Avoid nicknames Date of Birth: - Use the dropdown menus for Month, Day, and Year - Make sure the date is accurate for eligibility purposes Email: - Use an email you check regularly - Confirmation and reminders will be sent here Phone: - Enter 10 digits without dashes or spaces - Example: 4165551234 Validation Errors If you see error messages: - Check all required fields - Look for red asterisks (*) - Verify email format - Must be valid (e.g., [email protected]) - Check phone format - Must be 10 digits - Verify date of birth - Must be a valid past date What Happens Next? After entering all patient information: 1. Click "Review Appointment" 2. You'll see a summary of all appointment details 3. Review and confirm to complete your booking Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 13, 2026

Finding a Pharmacy Location

Learn how to search for and select a pharmacy for your appointment. Searching for a Pharmacy You can find a pharmacy in two ways: Location Search Option 1: Search by City or Postal Code 1. Type your city name (e.g., "Toronto") or postal code (e.g., "L4B 4L9") in the search field 2. Click the Search button 3. View the list of nearby pharmacies Option 2: Use Your Current Location 1. Click the "Use My Current Location" button 2. When your browser asks for permission, click Allow 3. Nearby pharmacies will appear sorted by distance Note: You'll need to enable location services in your browser for this to work. Understanding Search Results Location Results Each pharmacy card shows: - Pharmacy Name - Store name and number (e.g., "Walmart Pharmacy – 3000") - Address - Full street address, city, and postal code - Distance - How far the pharmacy is from your search location - Next Available - The soonest appointment time available Filtering Results Use the filter buttons to narrow your options: - All - Show all available pharmacies - Weekday - Pharmacies with weekday appointments - Weekdays After 5PM - Evening appointments for after work - Weekend - Saturday and Sunday availability - Walmart Clinic - Walmart Clinic locations only Selecting a Pharmacy 1. Review the pharmacy cards in the search results 2. Click on a pharmacy card to select it 3. The card will expand to show available appointment times 4. You can view the full address and get directions What Happens Next? After selecting a pharmacy, you'll: 1. See a calendar with available dates 2. Choose a time slot for your appointment 3. Continue to enter patient information Troubleshooting Location button not working? - Make sure location services are enabled in your browser settings - Try manually entering your postal code instead No pharmacies showing? - Try a larger city name or different postal code - Check that you entered the location correctly Need Help? Click the chat icon in the bottom-right corner for support.

Last updated on Feb 13, 2026